GE Complaint

GE Complaint


dmdixie2's Picture Reviewed by dmdixie2

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GE Hydrowave Washer, Broken fin on agitator - Ge Hydrowave Washing Machine


I bought a new GE washer and dryer from Lowe's. The washer is a GE hydrowave model # GEWN4250DOWS. I was amazed at how little water it used to wash clothes and the clothes came out looking great and smelling great totally awesome, or so I thought. I had washed about 40 loads in the washer when the problem surfaced. A few times prior things would get caught under the fins of the agitator, once a pair of sweat pants , then a t-shirt, a real pain to get back out. The problem is the fins are not connected on the bottom to the agitator allowing things to get caught. Now I have a broken fin and can not use the washer because the broken fin damages clothes. So now I need a new agitator and unless they redesigned it nothing is going to prevent this from happening again. Great washer, poor design on the agitator!!


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Comments


dmdixie2 says: (3 years ago)
 0
GE bought and replaced my agitator at no cost to me. GE does stand by their products and I totally appreciate all they have done.

Thank you again!!



eresponse says: (4 years ago)
 0
Hello, this is Donna with GE. I am so sorry to hear about your experience with your GE washer. We would like to help. So that we can work with you directly, can you email us your contact information and details at eResponse@ge.com please? Thank you.





dmdixie2 says: (4 years ago)
 0
Was really hoping GE would address this problem, so far nothing. If this were a car there would have been a recall and this problem would have been addressed and fixed!!




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