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GE Complaint - GE Hydrowave Washing Machine ghwn4250dww model - GE Hydrowave Washing Machine model # GHW4250DWW
GE Complaint

GE Complaint

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GE Hydrowave Washing Machine ghwn4250dww model - GE Hydrowave Washing Machine model # GHW4250DWW


This review has been resolved or replied to by this company.
Bought this machine at Home Depot 1 month ago and regret it every day I have to do my laundry. Even though touted as heavy duty lar ge capacity, can only do small loads as it does not get clothes clean or even completely wet in some areas! Washed two sheets of bedding and line-dried, noticed a whitish film all over sheets. Read instructions and tried many different things but keep getting same results! Have been a loyal GE customer - all my other GE appliances are great, but am sorely disappointed in this purchase and would like nothing better than to just get a regular washing machine like my old GE that I replaced from old age. Has this model been recalled? Can anything be done to help me so I can have clean clothes again soon?


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Comments


happyhearts says: (4 years ago)
 0
SO FAR GE IS STALLING ME. OUR CLOTHING AND LINENS HAVE BEEN RUINED BY SHARP BURRS ON THE BOTTOM OF THE AGITATOR. I EVEN PURCHASED MESH WASHING BAGS TO PROTECT THE CLOTHING, AND THE SHARP AGITATOR PULLED HOLES IN A BAG TOO. I DIDN'T KNOW UNTIL THE REPAIRMAN CAME AND POLISHED THE BOTTOM OF THE AGITATOR, THAT IT WAS NEVER PROPERLY DONE WHEN MANUFACTURED.
AND
THE BLEACH DISPENSER TRICKLES THE BLEACH DIRECTLY THROUGH THE HOLES IN THE SIDE OF THE WASHER, SO THE BLEACH COMES IN CONTACT WITH THE LAUNDRY, AND THERE IS NO WAY TO AVOID IT!!! THE SAME REPAIRMAN SAID THAT IT IS A DESIGN FLAW AND COULD NOT BE REPAIRED.
SO
GE MADE US HAVE ANOTHER REPAIRMAN COME AND PUT THAT INTO WORDS THEY WANTED HIM TO USE. WHEN HE SPOKE TO ME HE SAID THE WASHER IS WORKING AS IT IS DESIGNED TO WORK.
WHAT DOES THAT MEAN?
THEREFORE
I AM GOING TO TAKE PHOTOS OF ALL THE DAMAGED CLOTHING AND LINENS (SOME DAMAMGE FORM SHARP PARTS OF AGITATOR AND SOME DAMAGE FROM THE BLEACH DISPENSER DESIGN.
I GUESS IF GE WILL NOT REIMBURSE US FOR THE WASHER, THEY CAN THINK OF PAYING FOR THE LOSS OF CLOTHING AND LINENS THAT ARE WORTH A LOT MORE THAN THE WASHER.
AND
HOME DEPOT WOULD NOT TAKE IT BACK BECAUSE WE HAD NOT PURCHASED A SERVICE CONTRACT, SO I HAD TO DEAL WITH GE.
AND
IT IS NOT THE SAME GE THAT WERE SO HELPFUL WITH A SMOKING DISHWASHER A FEW YEARS AGO. THEN THEY WERE WONDERFUL!!
BUT SOMETHING HAS CHANGED AT GE.



eresponse says: (4 years ago)
 0
Hello,this is Donna with GE. I am so sorry to hear about your experience with your GE washer. We would like to help. So that we can work with you directly, can you email us your contact information and details at eResponse@ge.com please? Thank you.






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