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GE Complaint - GE hydrowave piece of works for less than 3 days after being repaired - GE Hydrowave washer
GE Complaint

GE Complaint


phill's Picture Reviewed by phill

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GE hydrowave piece of works for less than 3 days after being repaired - GE Hydrowave washer


We bought this garba ge can from Mother Lode Appliance in Sutter Creek, California. It broke in 3 months. It had a loose nut on the basket. It lasted about 3 more months, and the same thing happened so bad that the washer bashed our dryer and sink basin up. This time it destroyed it's own interior parts, and had to be rebuilt from the ground up, including a new motor. The motor was because that's what the factory "service ALERT" says to do when the machine is destroying clothes. It destroyed over $150 of towels, and clothes we had JUST gotten as gifts form in laws. (We can't afford this kind of nice thing ourselves, so it was a terrible loss for us, and we have seen ZERO reimbursement.) This time the repair lasted less then 2 months. We have repeatedly had to HAND WASH our clothes for a family of 5, through the entire holiday season, and all they can say to us is that we don't qualify for replacement, or refund, because Mother Lode won't cooperate with the repair history, and our claims handler is incompetent thus far. YES WE HAVE A CLAIM GOING with GE over this. That's how far this has gone.

DO NOT EVER BUY THIS WASHER.

Mother Lode continues to interrupt mine, and my wife's sentences when we attempt to speak to them directly. The sad thing is that they keep repeating the same sentence while interrupting. :You didn't follow our instructions on how to properly add extra water to the machine", or "You didn't try using the filter we suggested". We were teaching the teenagers how to "add the extra water" when it broke one of the final times, so that argument is invalid. The machine has not operated since they suggested using the filter, so that argument is invalid. They are so insolent over there. We wish we had never even heard of Mother Load.

At this point, our warranty will be up in a matter of days, and it looks like they are going to stiff us with a defective lemon of a washing machine. They have only offered us $30 to visit a Laundromat as compensation. This is horse @#$%, and we won't stand for getting screwed by another corporation out of control.


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